Draft pending counsel review
Refund & Cancellation Policy
Version 2026-11-02-draft · Effective November 2, 2026
This policy is part of the Terms of Service for pros. Billing has not started yet: nothing is charged today, and you will see your plan, its price and the renewal date in Settings → Plan before anything is charged.
1. Renewal
A plan renews automatically each month on its renewal date until you cancel. Before a price changes we tell you in the app at least 30 days ahead.
2. Cancelling
- Cancel any time in Settings → Plan with one click and one confirmation. No call or e-mail is needed.
- Cancelling stops the next renewal. You keep access until the end of the period you paid for.
- Deleting your account also cancels the plan.
3. Refunds
- Monthly fees already paid are not refunded for a part of a month, except where the law requires it.
- If we charged you by mistake, or twice, we refund the full amount. Write to [to be added before launch] within 60 days of the charge.
- If we end the service for reasons that are not your fault, we refund the unused part of the period.
4. Lead charges and credits
If you take part in the lead network, the cost of a lead, if any, is shown before you accept it. When a lead turns out to be invalid, the app shows whether it was credited back and why.
5. Homeowner payments (when turned on)
Payments from your customers go to your own connected account at our payment processor. Refunds to your customers are your decision and are made from that account. If a customer pays more than an invoice, the app shows the overpayment so you can refund it.
6. Contact
Billing questions: [to be added before launch].